|Thank you for shopping at Smart Furniture! Like you, we realize that it's not always snuggly bears and bright rays of sunshine when you shop online. So, please feel free to contact us for any questions or concerns you may have and we'll be happy to address them.|
|Customer Service Inquiries:
phone: (888) 762-7841
phone: (888) 467-6278
Other Ways To Get In Touch With Us
Send Us a Message to Contact You
phone: (423) 267-7007
Hours of Operation
Monday-Friday: 8am-8pm EST
Saturday: 10am-7pm EST
Sunday: Noon-6pm EST
|When you call, email or chat online with us, rest assured that you're getting in touch with one of us here in our Chattanooga, TN headquarters and not just some random call center in the middle of nowhere. We like real people, and figure you do too.|
Frequently Asked Questions
|Why Shop at Smart Furniture?
|Ordering, Shipping & Delivery Information
|Warranties & Returns
|Questions about Smart Shelves®
|Privacy & Other Website Policies
Why Shop at Smart Furniture?
*We will refund the standard shipping/delivery charge. Unfortunately, the dorky finance people tell us we cannot refund the amounts you paid for shipping upgrades.
**The return processing fee goes toward covering the cost of return shipping and warehousing fees for these higher-ticket items. Note: business orders sold offline are excluded from this policy.
4. Tax-free shopping | back to top
We will never charge you sales tax for shopping at Smart Furniture if we don't have to. The only time you'll pay sales tax is if you're shipping your order to an address in North Carolina and Tennessee, the state where we're incorporated in -- so we are required to charge sales tax.
Ordering, Shipping & Delivery Information
We also accept payments via PayPal, Google Checkout, Amazon Payments, and PriceWaiter (Stripe). Listed below are how each of these payment methods authorize and charge your credit card:
2. What are your standard shipping rates? | back to top
Please click here to view our standard shipping and delivery rates.
3. How will my order ship? | back to top
Our shipping department works closely with our delivery companies to ensure that your products get to you in the quickest, safest, and most reliable method possible. Primarily, our smaller products will ship to you via Ups Ground. Large or fragile items going to addresses be shipped by a large, commercial truck. Truck shipments typically include day and time specific delivery appointments. Customers must be present to receive truck orders and sign acknowledging receipt.
| back to top
We send all customers two and up to four e-mails regarding the status of their order. The first e-mail is a confirmation of your order. This gives you the opportunity to review the order for accuracy. We recommend that you closely review your shipping address, email address and product options and quantities to ensure that the information provided is correct. The second email is sent once a delivery date is confirmed with us by the manufacturer. Subsequent emails are sent to either confirm that your order is still on schedule or to advise of changes. The final email is sent when your order has shipped. If your order contains multiple items you may receive multiple shipping notifications. Please note:
5. Do you offer expedited shipping and handling? | back to top
Rush shipping is available for select items. Call us at 888-467-6278 or send a quick email to firstname.lastname@example.org for a custom quote.
6. Are there any other extra fees with delivery and/or assembly of my order? | back to top
No. We do not charge you any extra fees on your order on top of the standard rates for inside delivery and assembly listed on the question above.
7. Can you ship an order to multiple addresses? | back to top
Of course! Call us at 888-GO-SMART (888-467-6278) and we will help you place an order.
8. Can you ship internationally? | back to top
Yes, we certainly can. Please contact us directly so we can give you a personalized international shipping quote based on current exchange rates. Call us at: 888-GO-SMART (888-467-6278), chat with us now, or e-mail us at email@example.com.
Please note that we cannot sell Herman Miller® products outside of the United States.
9. How much is it to ship your products to Canada?
Unfortunately most products we sell are not able to be shipped to Canada. We can ship Humanscale to Canada free of charge.
|Warranties & Returns
1. What do I do if part of my order is missing or was damaged during transit? | back to top
Please contact us within 5 days of order receipt at (888) 762-7841 or e-mail us if our products arrived to you damaged. It is helpful to us if you have photos of the damage, but it is not required. We may request that you send the product back, so please keep the original packaging until you speak with us.
2. Do you have a warranty on your Signature Smart Shelves® products? | back to top
In addition to covering our products with a 45-Day Return policy, we also offer a lifetime warranty on all Smart Furniture Signature Line products, including all Smart Shelves® components. The warranty ensures that if you ever experience problems with breakage, chipping, discoloration, or any other problems with a Smart Furniture Signature Line product, we will replace the damaged component for free at any time (subject to product availability; includes the cost of shipping).
To take advantage of our lifetime warranty, we ask that you call our customer service department at (888) 762-7841 to notify us of the problem. If there is a manufacturing defect or the product was damaged in shipping, we may request that you send the product back, so please keep the original packaging until you speak with us.
Please note that this warranty is voided by: (1) use of the product in a tradeshow, (2) your modification of the structural elements of the product (e.g. drilling, sawing, etc.), (3) any obvious misuse or abuse of the product (to list some: throwing product from an office building, using the product for firewood, or shooting the product), (4) any act of God or a bad person (e.g. theft, fire, earthquake, tornado, flood, hurricane, bombing, or related bad guy attacks).
If you have any questions about our Signature Line lifetime warranty, please call 1-888-GO-SMART (1-888-467-6278) or email us at firstname.lastname@example.org.
All items not included in the Smart Furniture Signature Line are covered by the individual manufacturer's warranty. Please call 1-888-GO-SMART (1-888-467-6278) or email us at email@example.com for warranty information for a particular product. You may also chat with a representative now.
|Questions about Smart Shelves®
1. What are Smart Shelves? | back to top
Smart Shelves® are Smart Furniture's award winning system that enable you to design your own custom shelving solution. This patented line of modular interlocking shelving components was designed by the company's founder and chairman, Stephen Culp. Smart Shelves® are produced in the U.S.A. Our system is unique because it:
2. Are all Signature Line products compatible with each other? | back to top
No. All Smart Shelves® products are compatible, but some Signature Line products, such as the 3x3 and 5x5 storage cubes, are stand-alone products and the components do not fit with other Signature Line products.
3. Can I get Smart Shelves cut to my exact measurements? | back to top
The Smart Shelves system is designed to be customized to fit almost any measurements. However, our components are pre-cut into certain lengths at the factory. While we do not typically cut our components to your exact specifications, there is no limit to the number of ways you can configure Smart Shelves to meet your needs.
4. How strong are Smart Shelves? | back to top
We have tested Smart Shelves® in numerous configurations. At their weakest point, Smart Shelves have the capacity to hold up to 70 lbs. per 36" shelf space. Our patented design means that our product maintains its strength, integrity and shape over time. Entire libraries of heavy law and medical books have been successfully stored on our shelves.
Although it is rare that a shelf will break, Smart Shelves do come with a lifetime warranty in which we will replace the broken component free of charge.
5. What are the dimensions of Smart Shelves? | back to top
The Smart Shelves shelving system contains 30 components of various lengths, depths, and shapes.
Our components are generally pre-cut into 1', 1 ½', 2', 2 ½', and 3' foot lengths. Between these board combinations, the widest or tallest space that we can create between vertical supports is 23-3/8". The smallest space we can make is 5 5/8." In between these spaces we can also create a 11-3/8" and a 17-3/8" space. Inherent in every design, there will be some 11-3/8" spaces for structural support. Click here to view a unit showcasing all of the shelf spaces available with Smart Shelves.
Each component has slots that are pre-cut into the component at certain intervals. These slots slide together for a secure fit - without the use of tools or hardware. The units connect vertically or horizontally with dowels. You create the shelving you need by arranging the components in the way that works best for you.
Our standard linear component shelf depth is 9.5", but we also have specialty linear components available in the following depths:
6. How do I put Smart Shelves together? Is there a video I can watch to see how it's done? | back to top
Our components are pre-cut into 1', 1½', 2', 2½', and 3' foot lengths. Each component has slots that are pre-cut into the component at certain intervals. These slots slide together for a secure fit - without the use of tools or hardware (see assembly video). The units connect vertically or horizontally with dowels (see image below, or view the reconfiguration video for an example). You create the shelving you need by arranging the components to configure them in the way that works best for you.
You can also add tops, bottoms, and sides if you want them. If you need to curve a bookcase as it meets the corner of a room or want a round or square table, then look at our other specialty components - the contour, the round, and the square components. If you need a deeper shelf space than our standard 9.5" component depth, then consider our arc components, our 19" deep components, and our 24" deep components.
The beauty of our system is that you buy only what you need at the time you purchase, and you can easily add to your unit over time as needed.
7. How do I design my own Smart Shelves? | back to top
Virtually all of our products can be further configured to your needs. You may:
8. Can I hang Smart Shelves on a wall? | back to top
If you are interested in mounting a Smart Shelves unit, we recommend that you find a qualified professional in your area who can help you, such as a handyman or carpenter. This professional should be able to help you determine the best hardware for your wall type, size of unit, and weight of items you intend to place on the unit.
The brackets that Smart Furniture sells are intended for bracing floor-standing units over 5 feet tall or mounting individual components only.