A Limited Lifetime Warranty applies to all LOFTwall products. Warranty is given to the initial purchaser and is valid for as long as the product is owned by the initial purchaser. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the product during the initial warranty period. If a product is defective, and if written notice of the defect is provided to manufacturer within the Warranty Period, LOFTwall at its option will either repair or replace the defective product with a comparable component or product. Defective product shall be returned at the discretion of LOFTwall, and all returns must be authorized in writing in advance including a Return Materials Authorization Number.
LOFTwall assumes no responsibility for labor charges. Freight charges for defective products and parts will be covered by LOFTwall within the 48 continental United States with the method of shipping at Loftwall’s discretion. The limited Lifetime- Warranty applies to all products except as listed below: This warranty does not apply to damage caused by a carrier’s alterations to the product expressly authorized by LOFTwall. It also does not apply to “Customer’s Own Material” (i.e. material supplied by the customer that is not a standard LOFTwall product offering) used in the manufacture of LOFTwall products. LOFTwall does not warranty the matching of color, grain or texture except to within commercially acceptable standards. A product will not be considered defective and LOFTwall will not be obligated to replace it, if the product is not installed or used as recommended by LOFTwall.