We tailor the shipping options for every item on our site to give you the best experience possible. All of the eligible services will appear as you add items to your shopping cart. You will find a ? icon beside each method which outlines the level of service you can expect to receive.
How Will My Order Ship?
- Standard Ground: We use this service to ship small, lightweight items. UPS is our preferred partner although we rely on Fedex to deliver some things too. Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. This is the best option for fast, simple and convenient delivery!
- Standard Curbside: We use this service anytime an item is too large or too fragile to ship with Ups or FedEx. The shipping companies we use may not be household names like and FedEx, but they are committed to providing you with an equally awesome experience. With curbside service, your items will be left at the curb, just inside your driveway or placed next to your front door. When your order arrives to the station in your home town, you will be contacted to schedule a delivery day and time. An appointment will be made prior to delivery and a signature will be required. Please note that this service does not include delivery inside your home or office, so be prepared. If you want to save a little money on shipping and have friends to help you move and unpack, this is your best option.
- Inside Delivery: Inside delivery is a cost effective way to have large, heavy items delivered inside your home or office when you just do not want to be bothered by moving and lifting. When your order reaches the local station in your area, you will be contacted to schedule a delivery appointment (with a 4-5 hour window). Caveat: if you need debris removal, stair carries or light assembly, you may want to upgrade to our white glove service.
- Premium Inside Delivery: Premium inside delivery is our deluxe delivery option. This service includes a delivery appointment, placement inside your room of choice (two flights or 20 stairs max), unpacking, set up (up to 30 minutes without tools) and debris removal. If you truly want a no hassle delivery experience, this is your best option. Caveat: if you need complex installation or additional stair carries, call us at 888-467-6278 and we will put a quote together for you.
- If you need to change the shipping service after your order has been placed, that's totally fine. As long as your order has not shipped we should be able to upgrade or downgrade the service for you with no issue.
- If you plan to be out of town during the time your order is scheduled to arrive, send us a note and we will work to delay your order to a day or week that is more convenient for you
- UPS and FedEx will not call prior to delivery; however, their online tracking services are awesome. You can get live updates anytime by visiting UPS.com or FedEx.com. UPS and FedEx also have a hold for pickup option. If you have a busy work schedule and prefer to pickup your order from a local UPS store, let us know and we will make it happen.
How Much Will I Pay For Shipping?
- Free Shipping: Applies to all Smart Shelves, Herman Miller, Steelcase, Ekornes Stressless, Copeland, Hon, Greenington, Humanscale, Coalesse, Ali Sandifer, Vitra, EK Living, Emeco, Cherner, Offi, Calligaris, LAX Series, Innovation, Pablo Designs, and LOFTwall products. These are eligible for free standard shipping within the contiguous United States.
- Kartell products incur a shipping charge of 3% instead of the standard shipping rate of 10%. Additional shipping charges will be incurred if shipping outside of the contiguous United States.
- Knoll products incur a specific shipping charges depending on the price of each item, as follows:
up to $1,200: $75
$1,200-$9,200: 6.5% of order value
$9,200 and above: $600
Replacement Covers, Seat Pads, or Web Kits: $50
Additional shipping charges will be incurred if shipping outside of the continental United States. Please call us at 888-467-6278 for a quote.
- Skovby products incur a shipping charge of 5% instead of the standard shipping rate of 10%. Additional shipping charges will be incurred if shipping outside of the contiguous United States.
- Gus Modern upholstered products, casegoods, and dining tables incure a shipping charge of 5%. All other Gus Modern products come with free shipping. Additional shipping charges will be incurred if shipping outside of the contiguous United States.
- BDI products incur a flat-rate shipping charge depending on the price of each item, as follows:
up to $399: $30 per item
$400-$899: $60 per item
$900-$1399: $100 per item
$1400 and over: $150 per item
Additional shipping charges will be incurred if shipping outside of the continental United States. Please call us at 888-467-6278 for a quote
- Standard Shipping Rates: For other products and brands not listed above, standard shipping is 10% of order total or $10 minimum for orders within the contiguous United States.
- Hawaii, Alaska, and Puerto Rico: Please call us for a quote.
- Canada: Pleaes call us for a quote. Our price will include cost of shipping, brokerage fees, tax and duties.
- Other International Locations: Bonvu.com is our preferred international package forwarding agent for small packages. When you create a (free) Bonvu account, you will receive a U.S. mailing address. When you check out online, simply use the Bonvu.com mailing address as your shipping address. We ship to Bonvu, and Bonvu consolidates and forwards to you. For more information, please visit www.bonvu.com. My U.S. is our preferred forwarding agent for large packages. You can learn more about their services at MyUS.com
- For a personalized quote, please call us at 888-467-6278 or e-mail email@example.com anytime. All quotes are provided in USD and will include delivery to your door or the closest airport.
How Can I Track My Order?
We have three options for you:
- You can track your order anytime (even at 2 a.m.) using the Track My Order link. Just have your order number ready and be sure to use the same email address that you used at the time the order as placed
- You can call us (888-467-6278)! We are available seven days a week. If we happen to miss your call, we promise to be back in touch within the hour (during business hours of course).
- You can email us! We love to hear from our customers and have a team ready to respond to your inquiries. Reach out to us anytime.
What If My Order Arrives Damaged?
We do everything we can to ensure that your order arrives to you damage free, but sometimes accidents happen along the way. If you receive your order and you see damage, do not fear - we've got you covered. Here's what you can do to help us help you:
- If you observe damage to the box or product at the time of delivery, make a quick note on the delivery ticket and contact us right away - 888-762-7841. The note can be as simple as "Product Damaged"
- Hold on to the box (even if it looks really bad)
- Send a photo or two or three to firstname.lastname@example.org
- Hang tight. We will respond to your phone call or email asap and will work with you to determine a solution that best meets your needs
Do You Offer Expedited Shipping Options?
- Rush or expedited shipping options are available for select items only. For a special, product-specific quote, please call us at 888-467-6278 or send an email to email@example.com. We will respond to your request as quickly as we can.