|Hey, we buy stuff online too. We know that sometimes you get excited and buy something--then get it and it is not what you want, you like something better, or you just change your mind. When you buy something online and it turns out to be something you don't want, the worst thing that can happen is that you get stuck with it. We can't stand it when this happens. So, being true to our customer service golden rule, here is us putting our money where our mouth is:
When you buy from SmartFurniture.com, if you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund for up to 365 days from your date of purchase--we will even pay the cost of shipping the product back to us if you return the product within 30 days after it is delivered.
There are no hidden fees or gimmicks, but there are some reasonable exceptions to this policy below. There are no return shipping fees if you return your purchase within 30 days. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same new condition (that's new, not mostly new--see Special Note to Party Poopers below for details).
Products shipped outside the contiguous United States, special order item(s) totaling over $1500, all parts, all Knoll products that are not in stock, and products used for tradeshow purposes are not covered by our standard 365-Day return policy. For these items we will either charge a restocking fee which will be deducted from your refund or in the case of parts, returns will not be allowed.
Special Note to Party Poopers: If you are one of those people (Let's call you "Party Poopers") who go around working some angle to get something for free or enjoy ripping people off, we respectfully request that you leave our site now and go somewhere else (call us if you would like some suggestions). We are not a big corporate monster--we are real people who care about our customers and try to do the right thing. We do not want you (the Party Poopers) to ruin this for our awesome customers. If you are wondering if you are a Party Pooper, here is a little test. When you read this policy, do you think, "Hmm, I could order all these tables and chairs for my wedding next month, keep the packaging, and return them when the wedding is over and get my money back." If your mind is capable of this thought, this note is for you because you are a Party Pooper. If you know someone who is a Party Pooper, shame them every chance you get, do it publicly if you can. Party Poopers are the reason there are so many lawyers and why sweepstakes and contests have 20 pages of rules. Shame on you Party Poopers!
Bottom Line: We hope you are laughing if you are still reading, but we want you to know that we are serious about this policy. We want you to be happy with what you purchase from us. If you are not, we want to make it easy for you to get what you want or get your money back. Why? Because that is how we would want things to work if we were in your shoes.
Have a Return or Questions?: If you have a return or questions about our policies, please call us toll free at 1-888-762-7841 or email us at email@example.com. After you contact us, we will provide you with some instructions and arrange for you to return the product to us. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and credit your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.