Frequently Asked Questions
Product Information
Contact us by:
1. Phone: 888-GO-SMART (888-467-6278)
2. Live chat
To begin working with our designers, contact us by:
1. Phone: 888-GO-SMART (888-467-6278)
2. Live chat Is easy to put together and take apart -- without tools!
Contains different components 3x3 5x5 1. It will not warp like real wood can under heavy loads.
2. Unlike real wood, it can be cut to very specific measurements, which is essential for the success of our patented interlocking system.
All Smart Shelves® and Signature Line products include a lifetime warranty. The components are machined by state-of-the-art equipment in the United States.here components In our Signature Line, we have a 3'x3' 11.5" deep 15.5" deep 19" deep 24" deep contour See a video of someone assembling a Smart Shelves unit. Click here See a video of someone reconfiguring a Smart Shelves unit. Click here components assembly video reconfiguration video contour round square arc 19" deep 24" deep assemble reconfigure designer tool T2 T3 components designer tool Order any of our pre-configured SKUs online or by phone at (888) 762-7841.
Call us at 888-GO-SMART (888-467-6278) to receive complimentary design assistance. We have designers available to speak with you from 8:00 a.m. to 8:00 p.m. EST every day.
Use the designer tool Residential customers : We accept personal checks from individuals. However, your personal check must clear our bank prior to product shipment. There is a $20 charge on all returned checks.
Business customers : We accept checks or money orders and also offer net 30 terms for eligible businesses. We require credit information and prepayment on first orders paid for with checks. There is a $20 charge for any returned check. To receive a credit application for net 30 terms, please contact our Sales Department by phone at 888-GO-SMART (888-467-6278) or e-mail us (sales@smartfurniture.com). Once your credit is approved, we will ship your order.No Hassle 365-Day Return Policy When you buy from SmartFurniture.com, if you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund for up to 365 days from your date of purchase -- we will even pay the cost of shipping the product back to us if you return the product within 30 days after it is delivered. Bottom Line : We hope you are laughing if you are still reading, but we want you to know that we are serious about this policy. We want you to be happy with what you purchase from us. If you are not, we want to make it easy for you to get what you want or get your money back. Why? Because that is how we would want things to work if we were in your shoes.Signature Line Lifetime Warranty
(applies only to products manufactured by Smart Furniture, including Smart Shelves® components )
In addition to covering our products with a 365-Day Return policy, we also offer a lifetime warranty on all Smart Furniture Signature Line products, including all Smart Shelves® components. The warranty ensures that if you ever experience problems with breakage, chipping, discoloration, or any other problems with a Smart Furniture Signature Line product, we will replace the damaged component for free at any time (subject to product availability; includes the cost of shipping).
To take advantage of our lifetime warranty, we ask that you call our customer service department at (888) 762-7841 to notify us of the problem. If there is a manufacturing defect or the product was damaged in shipping, we may request that you send the product back, so please keep the original packaging until you speak with us.
Please note that this warranty is voided by: (1) use of the product in a tradeshow, (2) your modification of the structural elements of the product (e.g. drilling, sawing, etc.), (3) any obvious misuse or abuse of the product (to list some: throwing product from an office building, using the product for firewood, or shooting the product), (4) any act of God or a bad person (e.g. theft, fire, earthquake, tornado, flood, hurricane, bombing, or related bad guy attacks).
If you have any questions about our Signature Line lifetime warranty, please call 1-888-GO-SMART (1-888-467-6278) or email us at sales@smartfurniture.com.
All items not included in the Smart Furniture Signature Line are covered by the individual manufacturer's warranty. Please call 1-888-GO-SMART (1-888-467-6278) or email us at sales@smartfurniture.com for warranty information for a particular product. You may also chat Please contact us within 5 days of order receipt at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com if our products arrived to you damaged. It is helpful to us if you have photos of the damage, but it is not required. We may request that you send the product back, so please keep the original packaging until you speak with us.$100 Smart Furniture gift certificate if you complete the purchase of the item. You can give the gift certificate away or use it on any future Smart Furniture order. There's no minimum amount you have to spend with your gift certificate - it's just our way of saying thank you for shopping with us.
To check the stock status of an item, call 888-467-6278 to speak with one of our sales representatives at our office in Chattanooga, TN. Low Price Guarantee authorized retailer Please note the items from the brands mentioned above are subject to the manufacturer's minimum advertised price (MAP) policies. We will match pricing only from authorized retailers who adhere to the manufacturer's specific policies.We Protect Your Privacy Overview marketing@smartfurniture.com What Customer Information Does SmartFurniture.com Collect? What About Cookies and IP Addresses? How Secure Is My Personal Information? Update to this Policy Last updated March 16, 2010 Contiguous U.S. Hawaii and Alaska Canada Other International Destinations FedEx Small Package Ground or FedEx Small Package Air regardless of whether they are going to a domestic or international address.
Large items over $2500 in value going to addresses within the continental United States and Canada will be shipped via truck freight. Customers must be present to receive freight orders.
Large items over $2500 in value going outside of the continental United States and Canada can be sent by air or ship container.If your item shipped via FedEx, your email should contain FedEx tracking numbers. You may track your package on the FedEx website.
If your item shipped via any other method, your tracking numbers are also listed in the email. However, these tracking numbers are from another carrier and are accessible through the individual carrier's website, not FedEx's website.
We are happy to provide you with your tracking numbers if you are having any problems obtaining them. Please contact us at (888) 762-7841 or customerservice@smartfurniture.com. For locations within the Contiguous U.S.A :
3-Day Delivery : 35% of your order total
2-Day Delivery : 40% of your order total
Standard Overnight (delivery next day by 4:30pm): 70% of your order total (orders must be received before 12:00pm EST to be eligible
International :
Please call us at call 888-GO-SMART (888-467-6278), chat No . We do not charge you any extra fees on your order on top of the standard rates for inside delivery and assembly listed on the question above.chat chat The cost of goods
Shipping
Brokerage
Taxes (GST/PST)
Duties (when applicable)
Administration fees
Please note that we cannot sell Herman Miller? products outside of the United States.1. Showroom To see our products in person, please visit our new showroom, which is located at 313 Manufacturers Road in Chattanooga, Tennessee. If you need an appointment, just call us at: 888-GO-SMART (888-467-6278) from 8:00 a.m. to 10:00 p.m. EST, 7 days a week, chat Showroom Location: 313 Manufacturers Road, Suite 107 Chattanooga TN 37402 (directions) Showroom Hours: Open 10:00 a.m. to 8:00 p.m. EST, Monday through Saturday. Sunday hours are 12:00 p.m. to 6:00 p.m. To contact the our showroom, please call 423-643-0025.2. Sample Chips Monday-Friday: 8am-8pm (est)Saturday: 11am-8pm (est)Sunday: 12am-6pm (est)
Contact us by: Phone: 888-GO-SMART (888-467-6278) Fax: 888-843-5293 Live Chat E-mail us at sales@smartfurniture.com or customerservice@smartfurniture.com read more We have a soul. We will win your loyalty with world-class customer service. Unlike many other online retailers, we actually make stuff. We even have a real store, in real life. You can actually design your own products and your own spaces, on demand. We do all the other stuff too (best prices, free shipping...) www.smartfurniture.com To Order Online: (four easy steps)
1. Select items and add to cart
2. Proceed through guest checkout, or create a new account
3. Enter your billing and shipping information.
4. Select method of payment and submit!
To Order By Phone:
Call us at (888) 467-6278. Our staff is available seven days a week and always happy to help.
To Order By Fax:
Fax your purchase order to Smart Furniture Sales at (888) 843-5293. One of our designers will be available to receive and process your order.How do I track an order? Just call us at (888) 762-7841 and we'll track it for you. If your item shipped via FedEx, your email should contain FedEx tracking numbers. You may track your package on the FedEx website. If your item shipped via any other method, your tracking numbers are also listed in the email. However, these tracking numbers are from another carrier and are accessible through the individual carrier's website, not FedEx's website. We are happy to provide you with your tracking numbers if you are having any problems obtaining them. Please contact us at (888) 762-7841 or customerservice@smartfurniture.com. Most orders ship within 48 hours and arrive within 5-7 business days for in stock items. If you need your order to arrive within 3 business days, expedited shipping is available, and your order will be packed and shipped within 24 hours. Please call us at (888) 762-7841. Our customer service representatives and designers can help you arrange your special delivery needs and are available to speak with you from 8:00 a.m. to 8:00 p.m. EST every day. You may also enter your instructions in the "Comments for Delivery Service" section on the Delivery step of check-out. If we cannot accommodate your request, we will contact you immediately. Please contact us at (888) 762-7841 regarding damages and/or discrepancies within 5 days of order receipt. To arrange for a pick-up of damaged merchandise and a replacement shipment (if desired), please call us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com. Please be sure to have your order number ready. For your peace of mind, we offer a 30-Day Satisfaction Guarantee and Return Policy on all merchandise we sell. All of our merchandise is covered under our 30-Day Satisfaction Guarantee and Return Policy, while our Signature Line components are covered under our Lifetime Warranty. To return your order within 30 days of receipt, please call us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com. Please be sure to have your order number ready. If you are returning merchandise shipped through via FedEx Ground or FedEx Expedited services, please repackage your purchase in its original box and contact us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com so we can arrange a pickup. If you are returning merchandise shipped through one of our In-Home delivery companies or via Freight, please contact us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com so we can arrange a pickup. For items returned within 30 days of purchase, a refund of your entire purchase price will be issued after receipt of the return merchandise. A refund can either be in the form of a credit for future purchases or in the same method of payment as the original payment. To receive a refund, please contact us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com. Products used in tradeshows will only be accepted for return in the original un-opened box, unless previously authorized by Smart Furniture Customer Service. All returns need to be shipped back to Smart Furniture is its original packaging. If you no longer have the original packaging, please contact Smart Furniture Customer Service. Through our Design on Demand concept, we are able to offer:
1. Unique contemporary products: Products chosen for their "customizability", design aesthetic, and yes, ease of use (most are tool-free). 2. Design Assistance: Complimentary design assistance from our experienced design staff. Our designers will provide you with a 3-D rendering of your custom design within 24 hours. To start working with a designer, call us at 888-GO-SMART (888-467-6278), e-mail us at sales@smartfurniture.com, or chat 3. A business centered around the customer: Our world-class customer service has been recognized by many business organizations. We've been awarded the Better Business Bureau's Torch Award for Marketplace Ethics and are seen as a leader in Customer Service Excellence by American Express and the National Retail Federation. We've also been praised for our service by many satisfied customers. Read their feedback here. Smart Furniture empowers you to transform ordinary rooms into extraordinary spaces quickly and easily. And we do it with something we call Design on Demand®.
Design on Demand® means that Smart Furniture adapts to you, your style, and your personality, rather than the other way around.
And Design on Demand® means that we make ordering simple, with complimentary design assistance
And Design on Demand® means that you can do all this fast. Forget time-consuming custom carpentry or expense design work. In many cases, Smart Furniture can listen to your concept, show you a 3D rendering in 24 hours, and ship within a week (even custom designs).
So in other words, from living rooms to lofts to home offices, Design on Demand means you can make the look of your home, and the way you organize it, uniquely yours, quickly and easily.
Awards & Achievements:
Winner, Better Business Bureau Torch Award for Marketplace Ethics , 2008
Top 20 Editor's Choice Products of the Year , Display and Design Ideas (DDI) Magazine, 2005International Housewares Association (IHA) Design Award Finalist , 2005Chain Store Age's 40 Rising Stars in Retail , 20052005 Dell/NFIB Small Business Excellence Award Finalist Recognized as leader in Customer Service Excellence, 2004
Sponsored by American Express & the National Retail Federation
Presented at NRF convention alongside Saks Fifth Avenue and Dell
Display and Design Ideas (DDI), 2004/2005 Fixture LeaderKruesi Award, Spirit of Innovation Laureate , 2004Multiple utility patents
Hundreds of testimonials Publications Metropolis Magazine Crossroads Chattanooga, 2005 Inc. Magazine Cover photo and story featuring CEO, Stephen Culp, Oprah Winfrey's "O" Magazine- Organize Your Collection of Books, 2004Display and Design Ideas - DDI's 2004 Fixture LeadersVisual Merchandising and Store Display - Fixtures Focus, 2004 and Fixture Leaders, 2005Stores Magazine - American Express Salutes Two Companies for Customer Service Excellence, 2004Homeworld Business Magazine - Smart Furniture Places Furniture Design in Hands of End User, 2004Worthwhile Magazine - 2005Customer Service Excellence 2004: Exemplary Practices in Retail Furniture Today, 2004Television: Home and Garden Television - I Want That! (2006)ABC's Extreme Makeover: Home Edition (2004), Knock First! (2004)Home and Garden Television's Mission: Organization (9 episodes, 2004)Discovery/TLC Taking Care of Business (2004) Trading Spaces: Boys vs. Girls (2005) Turner South Southern Home By Design: Smart Furniture Episode (2004)Bravo TV: Shear Genius Season 2 (2008) - Smart Fixtures used in reality show's salonOther Media Coverage: Financial Times (London)Monday-Friday : 8am-8pm (est)
Saturday : 11am-8pm (est)
Sunday : 12am-6pm (est)
Placing Orders and Product Inquiries :
Phone: (888) 467-6278 toll free
Phone: (423) 267-7007 (international)
Email: sales@smartfurniture.com
Fax: 888-843-5293
Live Chat: Click Here to Live Chat Click Here to Contact Us Customer Service Inquiries and Order Tracking :
Phone: 888.762.7841 toll free
Email: customerservice@smartfurniture.com
Fax: 888-843-5293
Smart Furniture Corporate Office
430 Market St
Chattanooga, TN 37402
Smart Furniture Studio
Smart Furniture® : Design on Demand®
Smart Furniture makes it simple for you transform ordinary rooms to extraordinary spaces. Smart Furniture's products are intelligently designed in that they are simple to understand, adapt easily to your space, and are simple to order, receive and assemble. Smart Furniture is a pioneer in Design on Demand, making it possible for you to design furniture products that are customized to your unique needs, quickly and easily. At Smart Furniture, it is our goal to bring custom interior design to a whole new market? everyone. A two minute video describing Design on Demand is available here .
take advantage of our free design assistance ››
