|We buy stuff online, and we understand how some purchases go. You open the packaging, take a gander at the sparkly new product inside ... and sometimes, you're underwhelmed.
Don't worry; we're here for you. We do our absolute best to make sure that your returns are seamless, easy, and totally straightforward.
If you're not completely pleased with your purchase, let us know, and one of us will walk you through our return process. You can e-mail us at firstname.lastname@example.org or call 888-762-7841 any time for help.
In the meantime, here's how it works:
45-Day Simply Smart Returns: you don't like what you bought? No big deal. You let us know you want to return something, we arrange it, and we refund you when we receive the product back at our warehouse. It really is that easy. Here's how the policy breaks down:
A few conditions to be eligible for a refund:
Shipping can be a precarious process, and without the box, your furniture is going to look messier than a Jackson Pollock painting by the time it makes it back to our warehouse. That's why you have to have the box - even if this means asking the shipper to let you keep it.
We live by the Golden Rule, and that means we treat our customers how we want to be treated. We want your experience to be as hassle-free as possible, and we don't want you to be stuck with something that just doesn't work for you. That's why we'll take stuff back within 45 days without beating you up about it.
Please note: if you are a business customer and are working directly with a Smart Furniture Sales Team Member, this policy does not apply. This policy governs web-based purchases only.
Also note: this policy covers the stuff you get and don’t like. If you get something and it is broken, that’s another story. Contact us right away and we will get that worked out too.
*We will refund the standard shipping/delivery charge. Unfortunately, the dorky finance people tell us we cannot refund the amounts you paid for shipping upgrades.
**The return processing fee goes toward covering the cost of return shipping and warehousing fees for these higher-ticket items. Note: business orders sold offline are excluded from this policy.