There's nothing more important to us than making our customers completely happy. Furniture is a personal purchase--it's something you interact with every day. It makes your home feel like home. Making sure you get the perfect furniture for your home is all we really care about. When you call us, a real person picks up the phone. If you have an issue, we resolve it. You don't have to struggle through layers of bureaucracy to get help. We make sure you're supported from the minute you land on our site until you decide to get rid of your furniture 15 years from now. Our return policy is the most generous online or in stores, and we even help take care of warranty issues for you. That's what our happiness guarantee is all about.