WORLD CLASS SERVICE
What is world class customer service? That means we treat every customer like a friend. We make things easy on you from before you place your order until the furniture is in your home. It means that we're always there when you need us.
Call us at 800-260-8420. We'd love to talk!
What We Believe In
We believe that customer service starts before you make a purchase. Good customer service begins with a fast website and it ends when you pass your furniture on to your grandkids. Our goal is to make SmartFurniture.com the most fun and intelligent place to shop for furniture.
World Class Customer Service means we stay ahead of the curve so that you don't have to call us if you don't want to. If you do call, we'll always be sincere, kind, proactive, and swift to make sure you're taken care of. Give us a call at 800-260-8420 and let us prove it to you.
Furniture Genius customizes our site to your preferences and tastes. Your time is valuable, and spending it sifting through things you don't like isn't cool. Furniture Genius makes shopping for what you do like easy and efficient. Shop from the best and don't trifle with the rest.
We Know Our Products
The only reason Furniture Genius works is because we know our products. We know what the difference between Zen Minimalist and Abstract Industrialist is. We use that knowledge to make sure that you always get the perfect furniture for you.
Free Design Help
Our Sales team is filled with bonafide Furniture Geniuses. Some even have interior design degrees. You get all of that knowledge and help for free at any time. Whether you're shopping for a small business, residences, or corporate office, we have the knowledge and expertise to get you exactly what you need.
No Outsourcing Ever
We live and work in Chattanooga, TN. When you call us, a Smart Furniture employee will answer. Whether you need sales help from a Furniture Genius or service help from our Smart Team, you'll always talk to a real person.
Multiple Ways to Communicate
Getting in touch with us is always easy, and you have more than one way to do it. Whether you like e-mail, phone calls, live chat, text message, or snail mail, we can accommodate you. We haven't finished training our carrier pigeons yet.
Easy 45 Day Returns
Nobody has a more generous return policy than Smart Furniture, and nobody makes the returns easier or hassle-free than we do.
Call, text, e-mail, or live chat with us if you're not happy with what you ordered. We'll walk you through the return process and make sure that it's as seamless, easy, and totally straightforward as possible. No hassle. No gripes. No Feet Dragging. No guilt.
Service Where You Don't See It
No Sales Tax (except in TN)
At SmartFurniture.com, we will never charge you a sales tax if we don't have to. The only time you'll pay sales tax is if you live in Tennessee. We would not charge it in Tennessee, but they make us. To make it up to Tennesseans, we will give you a hug or a cookie if you buy from us.
We Don't Charge Until Your Order Ships
At SmartFurniture.com, you are able to customize many products to fit your personal styles and preferences. Many of those products are made to order and have longer lead times. Most stores charge your credit card as soon as you place your order for custom stuff, but we don't.
100% Safe & Secure Ordering
We use the latest encryption technology to keep your personal information safe. We use 128-bit Encryption and Secure Sockets Layer (SSL) technology to ensure the security of your online order information. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security.
Authenticity Guarantee: No Knock-Offs
At SmartFurniture.com, we only carry the real deal authentic designs, licensed by the original designers. We have designed and produced several of our own products, and we know how hard it is to create something original and useful to others. Because of this (and because we are not scum bags), we only carry authentic designs.
You Will Be Treated With World-Class Customer Service
We strive to provide the best customer service in the world. It sounds cliché, but we're very serious about it. We admit that we're not always perfect, but we always try and do the right thing. Yes, we've won lots of awards for our customer service, but we don't like to brag. We just like to treat our customers like we want to be treated.
We believe that good customer service isn't complicated. That's why we keep our policies to a minimum and our good attitudes to the maximum. We want to earn your business for the rest of your life.
Still Not Convinced? Here's What Our Customers Say.
We can toot our own horns all day, but to you, it won't really mean anything. What's actually valuable is what our customers say. Good thing for us, they usually say some pretty nice stuff. If you can't get enough customer testimonials, we have plenty more.
"I thank you for your thoughtful consideration in this matter, and will certainly recommend your company to all who see it..."
I am truly touched with your company. I don't know how to repay you guys...Thank you so much!!! :)"
"You have earned my business and my recommendations to friends and family. Good customer service is hard to find these days and you all go above and beyond."
"I am overwhelmed with the service from Smart Furniture and appreciate the excellent customer service/support."
"So really and truly, let me say that your efforts and the level of service you provide is good, good medicine....and makes the world a better place."
"Not only do you provide a quality product, you have a top-notch way of doing kind, old-fashioned business. I can't thank you enough..."
"Your customer service is way above and beyond and having been in sales/ownership for 43 years - I totally appreciate that!!"
"I truly appreciate the extra effort you went to in order to help me out. You have renewed my faith in customer service. :)"
"You people @ SmartFurniture/Herman Miller know how to keep your customers happy."
"I appreciate your incredible patience and kindness in helping me yesterday. It's about the finest customer service I have ever been offered."
"Hey just wanted to let you know how AWESOME you guys are! I will not ever shop anywhere for furniture before checking Smart Furniture first."
"I think my coworkers are sick of hearing about how great smartfurniture is, but I'll keep shouting to the rooftops. Bar non, you folks are the absolute best."