Return Policy Comparison

Smart Furniture has the best customer service and the most generous return policy of any furniture company anywhere. That means you can shop knowing that you'll never be stuck with a purchase you don't like – even if you want a custom color or custom fabric. We understand that choosing the right sofa or dining table or even office chair can be challenging. That's why, unlike our competitors, if you don’t like it, we’ll take it back. Then, our knowledgeable staff will work with you to find a product that you will like. That's what our happiness guarantee really means.

Most places--including local furniture shops--are very strict with their return policies. The terms are bad, they nickel and dime you, and they hide behind small text and exemptions to leave you wondering whether you're making the right decision or not. Not Smart Furniture. We let you return anything. Whether your furniture is custom, in-stock, or anything in between, if you're not 100% satisfied, we'll take your order back. If it's under $2000, you get a full refund. For anything over $2k, it's a flat 18% processing fee. It's that simple.

If you're wondering how we know we're the best, it's because we did the research. We compared our return policy to our major competitors' and put it all in one place for you to see. Take a look.


Smart Furniture

45 Days

Up to $2000

Yes

Yes

Yes

Business orders over $5000 not covered under standard policy.


Wayfair

30 Days

No

No

?

Maybe

No

Certain items excluded form returns, marked throughout site.


Ashley Furniture

72 Hours / 30 Days

No

No

No

No

Mattresses and Clearance items cannot be returned.


DWR

30 Days

No

No

No

No

Customers pay 10% restocking fee on all returns.


All Modern

30 Days

No

No

No

No

No returns on clearance items.


Hive Modern

14 Days

No

No

No

No

Hive Modern gives no refunds, only store credit that expires after 1 year. 20% restocking fee deducted from the store cretit on all returns.


Pottery Barn

7 Days / 30 Days

No

No

No

No

Any custom product cannot be returned.


Y Living

30 Days

No

No

No

No

All custom orders are not returnable.