When you purchase a premium product, you should expect premium service to follow. This is why we include White Glove delivery for all Knoll products. White glove delivery includes a day and time specific appointment, furniture placement inside any room of your home, complete assembly/installation and debris removal. Keep in mind that the delivery team will take the packaging with them, so if you have any doubts request to keep the boxes. Returns at Smart Furniture are easy as long as items are returned to us in the original packaging.