Smart Furniture Shipping and Delivery Information
Shipping & Delivery Information
We tailor the shipping options for every item on our site to give you the best experience possible. All of the eligible services will appear as you add items to your shopping cart.
We use this service to ship small, lightweight items. UPS is our preferred partner although we rely on FedEx to deliver some things as well. Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. This is the best option for fast, simple and convenient delivery!
We use this service anytime an item is too large or too fragile to ship with UPS or FedEx. The shipping companies we use may not be household names like UPS and FedEx, but they are committed to providing you with an equally professional experience. With curbside service, your items will be left at the curb, just inside your driveway or placed next to your front door. When your order arrives to the station in your area, you will be contacted to schedule a delivery date and time. An appointment will be made prior to delivery and a signature will be required. Please note that this service does not include delivery inside your home or office, so be prepared. If you want to save a little money on shipping and have friends to help you move and unpack, this is your best option.
Inside delivery is a cost effective way to have large, heavy items delivered inside your home or office when you just do not want to be bothered by moving and lifting. When your order reaches the local station in your area, you will be contacted to schedule a delivery appointment (with a 4-5 hour window). Caveat: if you need debris removal, stair carries or light assembly, you may want to upgrade to our white glove service.
Premium inside delivery is our deluxe delivery option. This service includes a delivery appointment, placement inside your room of choice (two flights or 20 stairs max), unpacking, setup (up to 30 minutes without tools) and debris removal. If you truly want a no-hassle delivery experience, this is your best option.
Assembly is offered for select items only and will appear as an option during check out (labeled "Professional Installation"). The assembly fee includes a delivery appointment, placement inside your room of choice, unpacking, installation and debris removal. If you are interested in assembly and do not see the option listed, please contact us at 888-467-6278 for a custom quote.
If you need to change the shipping service after your order has been placed, that's totally fine. As long as your order has not shipped we should be able to upgrade or downgrade the service for you. Any difference in shipping cost will be applied.
UPS and FedEx will not call prior to delivery. However, their online tracking services are awesome. You can get live updates anytime by visiting UPS.com or FedEx.com. UPS and FedEx also have a "hold for pickup" option. If you have a busy work schedule and prefer to pick up your order from a local UPS store, let us know and we will make it happen.
Think you might want to return something? White Glove shippers will remove packaging by default. You are responsible for ensuring the shipper leaves the packaging, even if the drivers bring item inside without it they will need to retrieve it from the truck. If the shipper leaves with the packaging the order cannot be returned.
If you plan to be out of town during the time your order is scheduled to arrive, send us a note and we will work to delay your order until a day or week that is more convenient for you.
If you have not heard already, UPS and FedEx offer really great programs called UPS My Choice and FedEx Delivery Manager. Both services give you the option to do cool things like receive tracking text message alerts, change the delivery address, hold for in-store pickup, set vacation notices and much more. The basic service is free and we highly recommend it!
Our shipping and delivery rates only apply to the lower 48 states. If you live in Alaska or Hawaii and need a special quote, give our sales team a call. We'll be happy to help.
How Much Will I Pay For Shipping?
Good question. We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. Below is a shipping snapshot of what you can expect, broken down by manufacturer. In all cases, our shipping rates apply to orders shipped within the contiguous United States.
Free Shipping on Most Orders over $39*
We offer free shipping on most orders over $39. Certain brands tell us that we have to charge shipping, and you can read about those brands below. For the ones that leave it up to us, we cover the cost for you. Here are the brands that we'll ship for free, as long as the order total is over $39:
Applies to all American Drew, American Leather, B-Modern, BDI, Blomus, Calligaris, Cerno, Chandra, Cherner Chair Company, Coalesse, Copeland Furniture, Dovetail, Fatboy, Fishs Eddy, Four Hands, Geiger, Greenington, Hammary, Herman Miller, Holly & Martin, HON, Humanscale, IMAX, IMG Norway, Innovation, Interstuhl, Ion Design, Kartell, Lexington, LOFTwall, Magis, MASH Studios, Modloft, Moe's, Nightingale, Nova Solo, Nuloom, Orange 22, Pablo Designs, Precedent, RTA, Scale 1:1, SEI, Skovby, Steelcase, Surya, TemaHome, Tommy Bahama Home, Tommy Bahama Outdoor, Trade Winds, Turnstone, Universal, Urbancase, Uttermost, Vitra, Younger Furniture
How Can I Track My Order?
We have three options for you:
You can track your order anytime (even at 2 A.M.) using the Track My Order link. Just have your order number ready and be sure to use the same email address that you used at the time the order was placed.
You can call us at 800-260-8420! If we happen to miss your call, we promise to be back in touch as soon as possible.
You can email us! We love to hear from our customers and we have our team ready to quickly respond to your inquiries. Reach out to us anytime.
What If My Order Arrives Damaged?
We do everything we can to ensure that your order arrives to you damage-free, but sometimes accidents happen along the way. If you receive your order and you see damage, do not fear - we've got you covered. Here's what you can do to help us help you:
- If you observe damage to the box or product at the time of delivery, make a quick note on the delivery ticket and contact us right away at 888-762-7841. The note can be as simple as "Product Damaged."
- Hold on to the box (even if it looks really bad).
- Send a photo or two or three to email@example.com.
- Hang tight. We will respond to your phone call or email ASAP and will work with you to determine a solution that best meets your needs.