"Thank you very much. And my highest compliments for what all of you are doing at Smart Furniture. Every aspect, down to the smallest detail is very well done. In a time of diminishing excellence, SF is a rare exception. Again, thank you."
-Gene T., Pebble Beach, CA
"We received the replacement chair today as promised. We are grateful for your old-world customer care. We will happily be back as customers and will make sure to spread the word about what a great outfit you represent."
-L & K, Brooklyn, NY
Tags: Think Chair, Customizable Products
"Karen G was nothing short of amazing in assisting me with my Herman Miller design process. She answered every question I had, and even gave me great reccomendations I hadn't previously considered. Definitely will be using your services in the future because of people like her. Thanks for being short of amazing, Karen!"
-Satisifed Live Chatter
Tags: Karen G., Herman Miller
"Thanks very much for your e-mail. I appreciate a great deal the way in which you handled the mix-up and delay yesterday. You and your colleagues responded to my calls with understanding and sympathy, and I'm grateful. Indeed, your quick and sympathetic response made a real difference to me in a difficult moment. I had heard wonderful things about your customer service, and these were confirmed by my experience, even as the delivery didn't go as planned. So thanks to you and others at Smart Furniture, who responded in a very humane way. Thank you, too, for the reimbursement--not many companies, I think, would behave this way, and I'm grateful and impressed. With thanks and respect."
-Joseph, Brooklyn, NY
"I had very high expectations -- and you met them! ...especially liked being about to custom design my Aeron chair, stepping backwards and forwards in the process and comparing the cost impact of various decisions."
-Satisfied Customer Tags: Aeron Chair, Customizable Products
"Best customer experience in a long time! great web site (quality of customization experience was my number 1 criterium for choosing your site over others), super-responsive, friendly and seemingly non-scripted customer service, competitive pricing, fast and friendly delivery. perfect!"
-Patricia, New York, NY
"Thank you so much. We assembled the shelves and they look fantastic. We definitely plan on making several new purchases in the coming month(s). Your staff provides unbelievable customer service."
Christopher, Homeowner Tags: Smart Shelves
"I was extremely impressed with your customer service. I received [my order] several days before I expected [it]. All in all I would say this was the best experience I've ever had ordering a product off of the internet. Good luck -- Smart Furniture is a great product with excellent support, and you deserve to become a huge success!!"
-Legislative Staffer, CA
Tags: Smart Shelves
"I have been very pleased with the service provided. I worked with Natalie for my order (and coincidentally I got her on my Live Chat) and she demonstrated nothing but patience and was extremely knowledgeable. She made my shopping experience great. Thank You!"
Mary B., NY Tags: Noguchi Table
Thank you Adam.
I have been impressed with the helpful personal assistance and attention everyone at Smart Furniture has given me. It is refreshing to hear a real person on the other end of the line and a telephone number that is a direct line to that person - not a multiple number choice electronic voice. Everyone I talked with since placing my first order a few days ago, has been knowledgeable, helpful, and followed through on doing what they promised. None of them had to ask a supervisor for permission, or check with the Company Policy or whatever. There is a big difference between a Customer Service Department and a Customer Service Attitude. Smart Furniture has a Customer Service Attitude. So I am very pleased, and will tell my friends and hope to do more business with you in the future.
-Ron G, Bowling Green, OH
I just want to say thank you all very much for your help. We chose Smart Furniture to make a big purchase based upon positive online reviews, and I can say that in spite of our difficulties with the condition of the product received from the manufacturer, your company has gone above and beyond what one expects from a merchant. Adam in particular is the most friendly, patient, and helpful customer service rep ever. He helped us through a very frustrating delivery process, talked us off the ledge several times, and ultimately saved the day with a very generous offer to make things right. Thank you Adam. We sincerely appreciate all of your help over the past several weeks. Best,
"I am sooooo happy. I love my new shelves! I would not have been near as happy with the 9". It is just the best thing to walk downstairs after 6 years of dreaming of what the room could be. Thank you for all of your help!"
-Teresa, Sagamore Hills, OH
Tags: Smart Shelves
"Natalie was most helpful with my questions for my order! Give that girl a raise!"
"It was good to be able to talk to a real person on the phone before ordering. Will order again."
"Very friendly and responsive customer service department. Melanie Silva was very helpful and prompt in responding to my request. She is just outstanding!"
"Melanie -- I have my bookcase installed in my living room. It is perfect. Easy to put together, except I had some trouble getting the wall clips on the wall - I got them too low the first time . But now everything is great. Looks just like the drawing, which made it so easy to visualize. Thanks again for all of your input. You are amazing to do business with. I will forward your catalog to any and all that might need it."
Tags: Melanie, Smart Shelves
"Melanie Silva is an excellent sales person."
To the manager-
I worked with Natalie on the phone today. She was extremely helpful. I don't think I would have made a good choice on a chair without her excellent advice. I would like to acknowledge the great service she provided. I ordered a Think chair a few minutes ago. I feel confident of my choice because of her help.
Please tell her "great job!" on my behalf.
-Gloria M, Winona, MN
"I've spoken with Natalie twice and both times received EXCELLENT service. Keep up the good work and hang onto Natalie! She's a good one.
I guess we should keep her and not fire her as planned. Kidding. Good job Nat!"
"It met my expectations, which were very high to begin with ( I used one of these chairs for two days at a conference and had to have one)."
-Adam, Tallahassee, FL Tags: Think Chair, Customizable Products
"I wanted to bring to your attention an uplifting service experience I had with one of your employees Karen Jennings. One note about my background: I was a top executive ... and now do consulting as well as manage my own start up company SO I have interacted with many manufacturing reps on a large and small scale. Without the VP title and a company giant attachted to my name, I notice a big difference in treatment, service, concessions and attitude when dealing with companies such as yours . It is very refreshing when an associate like Karen, responds promptly to my requests, and makes every effort to assist me in returning some goods recently purchased (not a big priority for most companies), but she follows up with a personal touch that makes me feel like your company really is my business partner and wants to help me be successful. This brief yet significant experience makes a big impression on me and as my new company grows... I will be sure to use your products whenever possible. Thanks for a great customer service encounter -and look forward to sending business your way."
"I don't know how you and Adam did it, but THANKS!!! I just received an e-mail from Adam Litchfield that my squeaky Steelcase Leap chair is going to be replaced with a brand new one. I must confess that I was concerned and disappointed that my beloved chair was making so much noise when it was still so new, but was content to try troubleshooting first. I am simply amazed and thrilled that you and your wonderful company managed to arrange an exchange, instead. Natalie, you and Adam (and Smart Furniture) are simply AWESOME!!! Thanks again for your efforts on my behalf."
-Natalie B. Tags: Leap Chair, Customizable Products
"I love the site, very easy to navigate, wonderful choices, and competitive prices. The customer service is the exceptional part. I sent something back and felt so relieved at the professionalism and friendliness. I have forwarded the site to all of my friends and family!"
"Sales staff was excellent and friendly and knowledgeable and went out of their way to ensure everything went smoothly!"
"Best online chat service I've had in as long as I can remember"
-Satisfied Live Chatter
"I purchased your Glace floating glass shelves to use in my kitchen remodel. I have a small kitchen and thought the glass shelves would make it feel more airy and open. I have gotten so many compliments on them. The coffee area of my kitchen now looks like something one would see in a cute little cafe. ... people always ask me where I bought my glass shelves. While Ikea also sells some floating glass shelves, they were not rated to take the amount of weight required to hold dishware. The shelves I purchased from Smart Furniture are definitely high-quality tempered glass, and I always tell people to check the weight rating on any shelf before purchasing. The cheapest option isn’t always the best, and Smart Furniture has the best selection of glass shelves I’ve seen anywhere!"
-Tess S. Tags: Smart Shelves, Glace Wall Shelf
"Your customer service is outstanding. I can't think of any way it could have gone better. The delivery personnel were professional and made sure the top was on the base just right. "
"I thought your website was the best I saw for Herman Miller products."
-Satisfied Customer Tags: Herman Miller
"I made my first Smart Furniture purchase! We bought some of your signature smart shelves. Just wanted to let you guys know that my wife and I had a great experience with your staff—from selection to pick up. Thanks for your commitment to excellence."
-Andrew K., Lookout Mtn., GA
Tags: Smart Shelves
"This was my second time purchasing from Smart Furniture & product & service were excellent."
-Lettice, Everett, WA
"Excellent, unhurried, customer service, with reps that know the products."
"May I say that from placing my original order to arranging for the return, it has been a pleasure working with Smart Furniture. I will definitely recommend your company to my friends."
This is just a little followup to let you know the stool arrived here in perfect shape in December. I'm not really lazy when it comes to thanking people for gifts but if you remember this Eames stool was going to my Grandson and I finally made it up to Salt Lake City this past week. He absolutely loves it !! It took it to his room and told me he would take good care of it because "It came from Grandpa". He also sat on my lap later in the day and told me "there is room for all three stools in his room". Obviously he has great taste in not just Grandpa's. I also filled out the online review / with photo to glowing response.
Once Again, Thank You and Your Company.
"Excellent, unhurried, customer service, with reps that know the products."
"May I say that from placing my original order to arranging for the return, it has been a pleasure working with Smart Furniture. I will definitely recommend your company to my friends."
"Quite possibly the best company I've dealt with in terms of service, design and ease of use."
Tags: Hassle Free Returns
"Your staff are very helpful and patient. The shelving units are just great! Thank you so much ... These are great, flexible units-- I loved playing with the custom design feature."
-Homeowner Tags: Smart Shelf Designer
"Hello, I have just completed your after sales survey and would like to additionally thank Karen Jennings in your customer service team for her outstanding service. Karen was able to provide me with prompt and detailed information and advice on what was a very special purchase for me. I also found Karen to be extremely courteous and genuine in her dealings with me. I would like to thank Karen for her terrific service and support."
"Very user friendly website. I had questions and was able to go to chat with a rep, who was extremely helpful. Also my purchase arrived quickly and was exactly as I thought it would be! Best experience I have had in a very long time. Thank you so much, it was a pleasure doing business with you."
-Michael M. Tags: Dr. Yes Chair
"We just finished talking and thanks for your help in ordering the two Dr. Yes chairs. The order seemed to go through. Thanks for being so friendly and helpful. I make all my purchases from only friendly folks without an "attitude" ! Totally awwwwwwwwwwwwwesome!"
"I wanted to take a couple of minutes to point out things that really made this one of the best online shopping experiences of I've had... You valued my business. You set the delivery times up correctly, as likely but didn't promise anything, but you hit the targets you estimated. This was huge! I called Karen after talking to my wife and she thought the chair looked gray not the Forest Green, the color we ordered. Karen, walked us thru verifying the color, sent out a sample and at no time, did she show anything but concern for making sure we were happy. It turned out to be an error on our part, that the color was correct as delivered, it was forest green, but lighting and the look on the web was different than what we expected. Karen's attitude and skills as a customer service rep are rare, she really was outstanding. Thank you."
"I appreciate quality products and quality service and y’all have given that to me every step of the way. That is not the norm for on line purchases unfortunately, so I am happy to recognize the extra effort that is combined with high quality merchandise. Thanks for all of that and much more. I am sure you will see me buying more down the road. Thanks again for all the help."
-Tom, New Orleans, LA
"Thanks Karen for all of your help and for taking care of the credit. I am really impressed with your company and I absolutely love the bookshelf. I will definitely tell my friends about Smart Furniture."
"The product I received had cosmetic damage and needed to request replacements. The customer service experience was extremely pleasant. The service reps were very helpful and understanding."
Tags: Hassle Free Returns
"Everyone there is wonderful to deal with. Special kudos to Natalie Bigger. The return policy is the main reason that I purchased from SmartFurniture, but the website is the second best. I love that you show the chair I purchased in all the available colors. Perfect!"
Tags: Hassle Free Returns, Customizable Products
-Ann Marie, Weymouth, MA Tags: Customizable Products, Freedom Chair
"I love the fact that it showed me what the cheir would look like as I built it. I really liked the ease of finding the warranty and return policy information."
"Thank you all for your speedy and kind assistance with my order! It is clear to me why your team has been said to have "award winning customer service." You are kind, courteous and helpful in ways that companies just are not any more. I purchased one Cubitec system and within a week came back to buy an additional system. You can bet that when I need things in the future, I will look here first!"
"All very nice and informative, both during my "pre-buying inquiring call" than weeks later when I finalized my purchase."
"You ARE my whatever ... and more!! I'm thrilled with your help. No one has ever done anything better ever in the history of the world. Ok, maybe that's a bit over the top--but no one's ever done anything better about chairs, I promise you... All best to you, Melanie! Stay in touch whenever the spirit moves you."
"Enjoyed the fresh approach to online purchases. Humor was nice touch too."
"On June 13th, I placed an order for my first office chair: a Herman Miller Aeron. A bit pricey for me, but felt it was worth the investment for the amount of hours I planned being seated in the chair growing my business.
Weeks rolled by and my chair arrived. The assembly was a breeze, and while the functionality of the chair was flawless, there were blemishes in the graphite that soured the excitement, and left me feeling swindled. Before purchasing the chair, I researched many online retailers weighing the pros and cons, and found SmartFurniture to be among the best in customer support, and satisfaction. So, I chose SmartFurniture knowing they'll have my back if I'm dissatisfied with my purchase. Armed with optimism, I called the customer support team about the chair, and it was determined in the following days Herman Miller would send a new chair. Weeks went by, and my new chair arrived fully assembled. I was very busy at the time, and it wasn't until a week later I got the chair out of the box. The chair appeared flawless. I was happy and ready to put it to work, but while adjusting the chair to my dimensions I discovered, to my disappointment, the components allowing high adjustment of the left-hand armrest have been assembled too strong, and required nothing less than summoning the strength of Hercules to budge.
Once again, I had to call on the customer service team. They kindly facilitated communications with Herman Miller to find a solution, none of which worked, before it was determined Herman Miller would send replacement components for the arm rest.
Now it's September 19th, I've replaced my arm rest, and I now have exactly the chair I hoped for. I commend the customer service team for a job well done! It's no doubt the wish of every retailer to have problem-free transactions, but anything can go wrong. Within these dilemmas, however, are opportunities for the company to shine, and still provoke a positive experience.
Herman Miller chairs aren't SmartFurniture's product: they're not the manufacturer, and by all rights SmartFurniture could have washed their hands clean of this and sent me to Herman Miller's support team. Instead SmartFurniture stood behind the product they sold me, and helped remedy the problem.
To everyone who was part of my epic, 3 month ordeal, thank you very much for the understanding and help. I knew from the beginning I was doing business with the right people: you didn't let me down."
Tags: Aeron Chair
"Though I initially called just to ask a few questions, I ended up purchasing right then since everything was answered including a flexible solution to a specific request. Later, I was really impressed with the quick, personal and accurate responses to my emails from Karen Jennings. Delivery worked out smoothly and I couldn't be happier with my Embody chair. It's possible to buy this product from a number of vendors, even some in my own city; however, I choose Smart Furniture not only because of the great price, but due to other reviews of the excellent customer service. My experience with Smart Furniture was the best example of top-notch service possible. This gives me the warm fuzzies. Thank you Karen!"
-Nathan, Portland, OR
"Support staff very professional. Great business model, great web site. Fantasic site. Comprehensive product data (i.e. dimms & specs) and customer service/sat policy is a key differentiator."
Jacob Sisk, NY Tags: Cognita Bench
"I just purchased a Herman Miller Cognita bench from you guys, and I wanted to commend Paul's fantastic customer service. I chatted and emailed back and forth with him all afternoon -- it was a pleasant and very useful surprise that he was actually in your showroom. His advice was practical and informed and he was extremely helpful. I would not have made the purchase without his service -- it was a deal-maker for me. Furthermore, Paul has made a loyal customer of me, and I will make my next furniture purchase from you guys, and I will seek out Paul specifically for help."
"I want to tell you that I have been more and more impressed with your customer service each time I've been in contact with you... I will have no hesitation in recommending you to anyone that will listen. Thanks again for all your help."
-Business Owner, NY
"Thanks for your follow up. You guys are great! I'm glad I'm glad my purchase was from Smart Furniture."
"It is such a pleasure to receive your e-mail, and I'm very much looking forward to my chairs - I've been waiting for a Herman Miller sale for a while! I am so excited, and I really appreciate your wonderful customer service (it feels great to be more than a #!)."
-Satisfied Customer Tags: Setu Chair, Customizable Products
""I was very satisfied. I especially liked the fact that I could easily design/build my custom Setu chair and see the various options (color, base, arms, etc) as I build the chair."
"I can't think of a thing to improve your service. Everything arrived in a timely manner, the shelves were beautiful. My husband put them up this morning. They look awesome. He used to be a woodworker and he commented on how well made they were. So, thanks for everything. I love, love, love them. Look very elegant and classy."
"The Life Chat feature is great. The person I chatted with was very friendly and helpful."
Phyllis, Pennsauken, NJ Tags: Classique Wall Shelves
"One cannot improve upon perfection! I ordered these shelves at 4:19 on Monday and they were on my porch when I went to get my newspaper at 8:00 am on Wednesday. How could it get any better than that?"
"Great looking, extremely functional... out-of-this-world customer service... It was great doing business with Smart Furniture. When I call I'm not just an order number (like with most companies) and I'm not put on hold for umpteen minutes, so thanks for a great desk and wonderful service!"
"Dear Smart Furniture People,
I think you're a superb business and just a great group of people. I can't believe your no-hassle and very quick refund to me. Thank you very much for this. I will continue to shop with you for certain and spread the word about you too! Thank you"
-Sheila K, St. Paul, MN
"You were exceedingly helpful in interpreting what I wanted, and then explaining what I needed. Phone calls were promptly returned, even on weekends. The order arrived as scheduled..."
-Retired Executive, CA
"It was about what I expected because I had read so many good reviews. It was a far better experience than I have had in the past with other companies. Bravo - I have no idea how you could improve your performance!"
-Satisfied Customer Tags: Wall Shelves
"Product was shipped without delay and arrived in time. The floating shelves are looking great on the wall."
"I just want to thank Smart Furniture so much for helping me design my new library. I love SmartFurniture and have had so many compliments on it in our other house . . . . Smart Furniture went above and beyond your call of duty to help me, and I will not forget that. I have recommended Smart Furniture to several people in the past 2 years since I first used you. A sincere and happy client."
"You know, you guys are just as easy to deal with as I remember you being way back in the beginning. Don't you know that when you get big, your customer service is supposed to get appropriately rude and non-helpful? ;-)"
"When my chair finally came (custom order from Herman Miller) I realized it was too small for my big butt. I called customer service and we made an arrangement to return and get me a larger size. within 3 days I had my new chair. Customer service is superb."
"I wanted to thank you for the great customer service . . . . Thank you very much. P.S., I work in a customer service oriented company and know how important it is to build lasting relationships with customers. You do that very well!"
"Thank you so much for your fabulous customer service. I am very impressed with your company and will be a returning customer soon."
-Marketing Firm President, Statesville, NC
"Thank you Adam, You are a Pro and pleasant to deal with"
-Satisfied Customer Tags: Ghost Chair
"Excellent customer service. I will most definately shop on your site again! I had a great experience purchasing the Ghost Chair. "
"Everyone should know that you have a quality product and your customer service is wonderful!"
-Business Owner, IL
"Thank you for your assistance, dealing with Smart Furniture has been a pleasure! Such experiences are very rare these days!"
-Business Owner, NY
"Thanks Adam for the follow up. I did receive my sofa and Mike's Delivery did a phenomenal job in delivering within the window; unpacking, placing, assembling and removing trash, in lightening speed. The sofa is perfect and I'm really pleased; in addition Karen worked really hard to make sure I received the sofa in the time frame I needed it and coordinated special delivery to accommodate a Saturday delivery for me which I greatly appreciated. Thanks so much."
"You are great. and I'll tell all of my friends! It's not often one gets such excellent customer care."
"We were so pleased with the workmanship of the shelf. We’ve put it up. It majestically displays an eagle that my husband received for Christmas. Appreciated how quickly we received our order and the excellent packaging. Your company is to be commended for quality and excellent customer service."
"This is a GODSEND. I have looked everywhere and tried everyone for something like this. The website was perfect, easy to understand, and it was so easy to design my own, and your customer service has been great. Thank you!!"
"Please tell whoever is in charge, you have great customer service!"
"The furniture arrived right on Monday morning as you predicted, and I just wanted to say I've been very pleased with every aspect of my dealings with Smart Furniture - the website was easy to figure out and fun to use; my one call to your office was handled very courteously; the furniture arrived when it was supposed to, well packed; and it went together very well and looks fine. Thanks, and you'll probably hear from me again!"
-Business Owner, MA
"Easy fit to any needs, great personal attention, good quality."
"Thanks for the great service. Its good to know that Smart Furniture not only produces a quality product, but has quality people to match."
-Homeowner, Boulder, CO
"We are thoroughly impressed by Smart Furniture and its commitment to customer service. In a time when customer service seems not to be a priority, [your] level of service has been refreshing and extraordinary."
-Medical Center Manager, MS
"Thanks. FYI - I found other companies with the chair at the same price but chose yours as your website was superior in that it allowed me to see the chair change as I customized it."
"Fast delivery, great customer service. I would recommend highly to anyone."
"Give Karen Jennings a raise and Bonus.. Excellent Customer Service and very helpful in my selection... Thanks again Karen."
-Alan, San Gabriel, CA
Thank you again for your prompt response and attention to this matter. You have given us excellent customer service. We would recommend your company to our friends without hesitation based on your customer service alone. We are very satisfied with your correspondence and attention to detail and followup throughout this process."
"My sales person was FANTASTIC! Her communication skills great, she followed up and went out of her way to help me."
"Support staff were exceptionally polite, helpful and provided good follow up on our items. Thanks to Christie ! "
"Thank you Karen. You are without a doubt, the friendliest,helpful and nicest person I have worked with on such a matter. You are certainly the right person for the job you hold. "
"Thanks for the update. I've never heard of your website before this purchase but I have to say your customer service is fantastic. The language on your website is extremely clear, and I appreciate this email with all of the details. Well done and thank you!"
"Thank you so much. As always, you did an excellent job in taking care of us. You and SmartFurniture are the absolute best!"
"I am extremely happy with the way you conduct your business. The website was helpful, Karen Jennings was very nice to speak with and helpful. And I really enjoy my new chair."
"Natalie, I received the [Sayl] chair today. Everything is great. Thank you for your help, I will definitely recommend others to SmartFurniture."
"I'm very satisfied with every aspect of my interaction with SmartFurniture and anticipate that I'll be ordering more of your terrific product."
"Thank you for being so generous with your replacements. :-) If anything, I may go through and see how many damaged tops I have (this is by far not the first time this is happened) and maybe get a quote on shipping those."
"Thank you so much! I love the shelves and will definitely praise your customer service to other people. I was not expecting such a quick response nor such a favorable outcome."
"Thank you Adam. It is a pleasure to deal with you and your company. The service is excellent!"
"I had high expectations due to the very nice legalese statements -- someone has a sense of humor and it is refreshing."
"Love the website and the extensive design data on the chair I purchased. Assistance over the telephone was warm, professional and in every way most reassuring."
"I am very pleased with the product, and your customer service was amazing."
"I can't say much better than expected because I already think so highly of your company. The phone call because you didn't at first understand my order was appreciated."
"Wow! Thanks...I am glad I am recommending your company to all of my friends. Love your stuff and now your customer service. I am a forever Smart Furniture shopper."
"I would like to let you know that doing business with your company has been one of the easiest I have ever dealt with. I was just sorry that what I ordered did not work out for me. I would definitely use your company again."
"Thanks for your help. Love the chair, but love your service more."
"I have used [Smart Furniture] before and was completely satisfied and expected same this time."
"There is no room for improvement-- from the salesperson on the phone to the delivery, everything was perfect!"
"Thank you Adam, I appreciate your note! I got a call from Customer Service about 5 minutes after I'd sent an e-mail about my broken shelf. You folks are SUPER."
"I can't think of any way you could improve your service!"
"Questions emailed on weekends get answered on weekends. C'mon.... that's amazing! "
"Email support was very quick and very helpful. That stuff makes for loyal customers! Free shipping is one of the main reasons I went with SF instead of somewhere like DWR. "
-Rick, Kansas City, MO
"I just wanted to let you know how much I sincerely appreciate your quick and personal response. It was greatly appreciated, great customer service, and definitely gives a person a reason to want to support a business."
-Retail Store Owner
"Super quick responses to email. Especially Christie. She was great."
"HI, THANK YOU FOR THE EXPLANATION. YOUR SERVICE HAS BEEN GREAT!"
"Thank you for being able to complete my dream office."
"They are hung and look beautiful. I had to return some (cheaper) shelves once before to another store so, these Smart Furniture shelves are a huge improvement. I love the look of your products and am not dissatisfied at all. I'm very handy so it was just a small set back to figure out how to level the shelves. Overall, no major problems, just advice for new production. I appreciate your concern, and can tell that your company is not only great with their products but excellent with customer service! I look forward to shopping with Smart Furniture again!"
"Always good to hear from a familiar name. Yes, the Embody has worked very well, although I need a new chair for the home office. SmartFurniture was the first name that came to mind after a fantastic shopping experience last year. Keep up the good work!"
Tags: Embody Chair
"Product knowledge of the telephone rep exceeded my expectations."
"Thanks for the great service, great guarantee, and product!"
-Publishing Company Marketing Coordinator, Tulsa, OK
"I received the chair today (ahead of schedule!) and it's great. Thanks for the wonderful service and to all of you there who deliver what's ordered!"
"The woman who took my order was incredibly helpful."
"Completely satisfied. Thanks a lot, I'll be using you for furniture whenever possible in the future."
"The 4 shelves looks great, I will highly recommend this product."
"I expected good communication and prompt delivery - smart furniture met these expectations."
"Our 1st time working with your company and its people was an awesome experience!"
"Natalie was very easy to work with. Very helpful. And, she delivered design ideas--which I totally didn't expect. It was very helpful in figuring out what we wanted."
"Adam, Thank you for your assistance to resolve this. Your customer service has been very prompt and one of the best I've received."
"Thanks for the update. I really appreciate it. I have to say the service from Smart Furniture is pretty amazing. You guys are totally together. Everyone has been knowledgeable, professional and polite. A winning combo."
"I expected very good service and received excellent service."
"I'm a very happy camper."
-Business Owner, NY
"I finally got my chair today after several weeks of waiting. The product and the experience with SmartFurniture (and its shipping partner) was definitely worth the wait. Thank you very much and I will definitely consider your company for my future furniture needs!"
"I am enjoying the chair even as I write this response. Everything arrived in good order, and I am quite pleased with the Ekornes product and with Smart Furniture's excellent customer service. I will look to buy from you in the future. Thank you for helping to make this such a nice experience."
"This is not a suggestion, but a compliment. The product I purchased was so well packaged that there was little to no chance of any damage during shipping. I have purchased this exact product elsewhere, but many pieces were damaged during shipping in that case. Thank you very much for your attention to this detail."
"Great staff on phone and email."
-P.B., Residential Customer, MI
"Very efficient, very polite, very helpful. 10 out of 10"
"Thanks for all your emails and excellent feedback. You guys are the best in the business! "
"My husband and I live in a renovated rowhome in Baltimore. Long, narrow homes present some serious challenges when it comes to furnishes and storage. We have a small second bedroom, that is really too small to even be a guest room. To that end, we have been using it as a library and outgrown the existing bookcases. We wanted the look of custom shelves without the cost and the design Natalie @ SmartFurniture created was perfect! Not to mention, hands down, the absolute best customer service I have ever experienced as an online shopper!"
-Jennifer K., Baltimore, MD
"I wanted to say a quick thank you to Karen Goodnight for her professional, helpful, friendly customer service. I have been looking for a dining room table and chairs for months and randomly came across your web site, which offered the table I was considering as an option. I was a little hesitant about buying furniture on line from a company that I had never heard of, but after my first contact with Karen and reviewing the company policies on the web site, I could immediately sense the strong commitment to customer service. Karen answered all of my questions thoughtfully and promptly. I couldn't have asked for a better buying experience. Looking forward to receiving my new furniture!"
-Sarah S., CT
"Natalie! The sofa was delivered today and it's even better than I hoped. I love it! The whole family loves it! The fabric is awesome and I'm loving the single cushion. It seems like it'll wear great, can't wait to find out. And there is a zipper on the backside edge of the cushion. It's still flipable, but I'm liking to option of cleaning it just incase somebody dares soil my beloved sofa. The white glove delivery was to way to go for us too. Everything went nice and easy. They put our old sofa downstairs in the garage (it's getting donated tomorrow) and took away all the packaging. Nice. Thank you so much for helping me though this purchase. You were priceless. Thank you, thank you!"
-Cathy L., CA
"Natalie was great. She made the change with no problems. Give her a raise!"
-Richard S., Deltona, FL
"Karen G. was awesome. Answered my questions quickly and was very informative. She knows her products."
"Melanie, thanks so much for being so helpful with my purchase. I know it’s what you do but having been a peddler for my own company for 38 years, I appreciate dealing with a pro."
-Mike W., Retiree
"Natalie was awesome! She was very professional and efficient and greatly increased the chance that I will purchase a loveseat from Smart Furniture."
"Hello. I just want to say thanks for all your help. So far I am very satisfied with the service. I feel that you have gone beyond the call to get me what I need. You are awesome!"
-Phil T., Smart Furniture Studio Customer
"Thanks for being so friendly and helpful. I make all my purchases from only friendly folks without an attitude!"
-Michael M., Bellevue, WA
"Smart Furniture are always brilliant and quick with their HUMAN response, very pleased!"
-Brittany H., Brooklyn, NY
"...Incredibly helpful and provided some of the best customer service that I have ever experienced -- literally."