Sofa & Upholstery Warranty
5-Year Protection Plans
Life happens. Buying a big piece of furniture is fun, but accidentally ruining the fabric isn’t. Most of the time, a manufacturer’s warranty doesn’t cover accidental stains, spills, and tears. But don’t worry, our 5-year Protection Plans have you covered.
How it Works:
You choose the plan that fits your needs and your budget. Simply select your desired option and your protection plan will be automatically added to your cart (don't worry, you can always remove it should you change your mind). After that, we'll send you a fancy card with proof of your purchase and information on what to do if the unthinkable happens. Your plan options are:
For both plans, your furniture will be covered for five (5) years from date of delivery. We'll try to repair the damage first, and if that fails you'll get a fat check for the replacement value of your furniture.
Simply Smart Plan
The Simply Smart Plan is our budget option. It covers accidental stains to upholstered residential furniture.
Pet-free zones, people who drink stuff on the couch, anyone who’s ever spilled something on a sofa before
Why it’s smart:
Get this plan if you’re prone to spills but don’t think you’ll tear the fabric or damage the frame.
Our Simply Smart plan covers accidental stains to residential furniture upholstered with:
Pure Genius Plan
The Pure Genius Plan is our deluxe Protection Plan. It covers stains plus damage from normal use. Rips, tears, stains, frame or structural damage, the Pure Genius Plan covers it all.
Cat lovers, dog owners, toddler havers, people who wear spiked belts, anyone who has ever accidentally damaged something before
Why it’s smart:
Get this plan to protect you from all of life’s hazards. Spills or stains? Check. Rips or tears? Check. Dents to the frame? Check. Water marks? Check. Pet scratches? Check*.
*The Pure Genius Plan covers one (1) claim to repair pet damage. Additional claims from pet damage are not covered.
Just about any material is covered by our Pure Genius Plan:
For both plans, if you try to clean the product yourself you will void your protection plan. These plans cover accidental damages--not purposeful destruction cases. That includes but is not limited to: Psycho shower scene reenactments, Gwar concerts, trampoline sessions, and Abstract Impressionist paint projects.
Stains from gradual accumulation, like dust or body oils, are NOT covered, and damage from non-normal use isn't either.
Keep your receipt and a copy of this plan! You'll need them when making a claim.
How to File a Claim:
Filing a claim is easy. You can either contact the number on your proof of protection card (provided shortly after purchase) or contact the Smart Furniture Customer Service team via email, email@example.com, or call us at 888-762-7841. We'll handle everything for you.
We'll make every effort to repair goods that fall under our protection policies. As a first step we'll provide stain removal or repair products at no cost to you. If the problem persists, we'll arrange an in-home visit from a certified professional. If repairs can't be done on site, we'll remove, fix, and return the product at no cost to you. If we're unable to repair the product, we'll cover the cost of a replacement. For more information (including the fine print) please see the details of each plan below.